Shipping policy

At hovva.shop, we are committed to delivering our high-quality shopping bags to our customers in Singapore with care and efficiency.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (Monday – Saturday, excluding Sundays and holidays) after receiving your order confirmation email.
  • You will receive a notification with a tracking number once your order has shipped.
  • Order Cut-off Time: 2:00 PM (EST / GMT-5). Orders placed after this time will begin processing the next business day.

2. Shipping Estimates for Singapore

We provide reliable international shipping from our facility in the USA to all residential and business addresses in Singapore.

Shipping Method Estimated Delivery Time Shipping Cost
Standard International 8 - 15 Business Days Calculated at Checkout
  • Note: Delivery times are estimates and start from the date of shipping. While we strive for timely delivery, international transit times may occasionally be affected by customs clearance in Singapore or global logistics delays.

3. International Taxes, Duties, and GST

For our customers in Singapore, please be aware:

  • GST (Goods and Services Tax): In accordance with Singapore's tax regulations, low-value goods imported via air or post may be subject to GST.
  • Customs Duties: Your order may be subject to import duties and taxes which are incurred once a shipment reaches Singapore.
  • hovva.shop is not responsible for these charges if they are applied; they are the responsibility of the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us with a tracking number. Please allow 48 hours for the tracking information to become active.

If you haven’t received your order within 20 business days of receiving your shipping confirmation email, please contact us at support@hovva.shop with your name and order number.

5. Shipping to P.O. Boxes

We generally recommend providing a physical residential or business address for international deliveries to Singapore to ensure secure handling by local couriers.

6. Damages and Lost Shipments

hovva.shop is liable for products damaged or lost during shipping. If your order arrives damaged, please contact us at support@hovva.shop immediately.

  • Please provide clear photos of the damaged product and the packaging.
  • We will arrange for a replacement or a full refund as quickly as possible.

Contact Us

If you have any questions about our shipping practices, please reach out:

  • Email: support@hovva.shop
  • Phone: +1 406-287-4335
  • Business Address: 1015 LITTLE BAY AVE APT A, NORFOLK, VA 23503-1336, USA